01
Introduction
CommercialUK is committed to innovation in the commercial property sector by integrating Artificial Intelligence (AI) and machine learning technologies into our platform. AI helps improve property discovery, enhance user experience, optimise marketing, and provide data driven insights for investors, agents, and property owners.
Our goal is to leverage AI to improve efficiency in property marketing while ensuring that users remain fully informed and in control of their data and decisions.
This AI Policy explains how we use AI, the safeguards we apply, and your rights as a user, agent, or investor.
02
Scope
This policy applies to:
All users of CommercialUK, including investors, property owners, and agents
All data processed, generated, or analysed by AI systems on our platform
AI powered features such as property recommendations, pricing insights, market trend analysis, and automated communications
03
Purpose of AI
CommercialUK uses AI to:
Analyse property listings and historical market data to provide informed pricing guidance and investment insights
Recommend relevant commercial properties to users based on their search preferences and investment objectives
Identify trends in the commercial property market to support strategic decision making for businesses and investors
Improve operational efficiency, including automated matching of tenants with available properties
Enhance the user experience through predictive search suggestions, automated alerts, and personalised notifications
04
Transparency and Human Oversight
AI is used as a support tool, not as a substitute for professional advice
All AI generated insights, recommendations, or predictions are indicative only and should be independently verified
Human oversight is applied to ensure outputs are accurate, relevant, and unbiased before being shared with users
CommercialUK employees review and monitor AI outputs to prevent errors, discrimination, or misleading information
05
Data Use and Privacy
AI systems use anonymised and aggregated data wherever possible
Personal data collected via the platform is processed in accordance with the CommercialUK Privacy Policy and applicable UK data protection laws, including GDPR
Users consent to the use of their data for AI powered analysis, personalisation, and insights
AI generated predictions will not share personal data with third parties except as explicitly agreed and permitted under the Privacy Policy
06
Bias and Fairness
CommercialUK is committed to ensuring that AI algorithms are fair, unbiased, and non discriminatory. We periodically review AI models for potential bias relating to property location, type, or user characteristics.
07
Limitations and Liability
AI insights and recommendations are not legally binding and do not constitute investment, legal, or property advice
Users must conduct their own due diligence before making any commercial property decisions
CommercialUK is not liable for decisions made solely based on AI outputs
08
Security and Risk Management
AI systems are hosted on secure servers with restricted access and monitored for vulnerabilities
Regular audits are conducted to ensure AI models are functioning as intended
Measures are in place to prevent misuse, data breaches, or unintended outputs
09
User Rights
Users have the right to:
Understand how AI generated recommendations or insights are produced
Request access to AI related data concerning their account or listings
Opt out of personalised AI recommendations, where applicable, via account settings
10
Responsible Use
CommercialUK ensures that AI is used responsibly and ethically
AI is not used to mislead users or provide false property information
We monitor outputs to reduce bias, inaccuracies, or inappropriate content
We continuously review AI usage to align with evolving legal and ethical standards
Users must not misuse AI generated content for unlawful, misleading, or deceptive purposes
11
Continuous Improvement
CommercialUK is committed to continuously improving AI systems through:
Ongoing monitoring of AI performance and accuracy
Periodic model updates to reflect market trends and user feedback
Transparent reporting of AI methodologies where appropriate
12
Governing Law
This AI Policy is governed by the laws of England and Wales. Any disputes arising in relation to AI usage will be subject to the exclusive jurisdiction of the courts of England and Wales.