01
Introduction
CommercialUK Ltd (“CommercialUK”, “we”, “us”, “our”) provides a digital platform for commercial property listings, connecting investors, businesses, property owners, and agents across the UK. This Handbook outlines your rights, responsibilities, and our policies regarding data privacy, AI usage, and platform safety.
CommercialUK is committed to:
Providing a secure and trustworthy commercial property marketplace
Protecting your personal and business information
Using AI responsibly to improve property discovery, marketing, and analytics
Reducing fraud risks and ensuring compliance with UK laws and regulations
This Handbook applies to all users, including property owners, agents, investors, and other platform participants.
02
Privacy Policy Overview
We collect, process, and protect personal information to provide our services.
Types of Information Collected
Contact & Identity Data: Name, email, phone number, postal address, and identification documents for verification purposes
Property & Enquiry Data: Property details, descriptions, images, prices, and communications
Technical & Usage Data: IP address, browser type, device information, and platform usage patterns
How We Use Your Data
Enable discovery, listing, and marketing of commercial properties
Provide personalised property suggestions and market insights
Use AI to analyse trends, improve platform efficiency, and tailor communications
Comply with legal obligations, fraud prevention, and anti money laundering checks
Sharing Your Data
Property agents, owners, and data providers, when necessary for transactions or valuations
Third party service providers supporting IT, analytics, and communications
Law enforcement and regulators, as legally required
Your Rights
Access, correct, or erase your data
Restrict or object to processing, including for marketing purposes
Withdraw consent for AI based recommendations where applicable
03
AI Policy Overview
CommercialUK uses AI to enhance property searches, pricing insights, and market analysis.
Key Principles
AI is supportive, not a replacement for professional advice
AI outputs are indicative only; users must verify independently
AI systems are monitored and audited to prevent bias and errors
Personal data is processed in line with GDPR and UK data protection laws
User Rights Regarding AI
Understand how AI outputs are produced
Request access to AI related data
Opt out of AI driven recommendations via account settings
04
Safety & Security Policy
Verification of Agents & Owners
All advertisers must be verified and provide accurate business information
Agents should be registered with a recognised UK redress or professional scheme where applicable
Staying Safe Online
CommercialUK will never ask for passwords, bank details, or upfront payments outside the platform
Always verify agents and owners via the official CommercialUK platform
Avoid clicking suspicious links or attachments in emails, messages, or texts
Common Fraud Warning Signs
Unverified listings or contact details
Requests for payment or personal information outside the platform
Impersonation of CommercialUK staff or agents
Reporting Fraud
Security Measures
Data encryption and secure servers
Restricted access and monitoring of platform activity
Regular audits and updates to AI models and security protocols
05
User Responsibilities
By using CommercialUK, you agree to:
Submit accurate, truthful property information
Keep account credentials confidential
Conduct due diligence before investments or property transactions
Report suspicious activity promptly
Comply with all UK laws, including GDPR and anti fraud regulations
06
Acknowledgement & Consent
By signing or accepting these terms, you confirm that you:
Have read and understood the CommercialUK Compliance & Safety Handbook
Consent to the processing of your personal and property data in line with our Privacy and AI Policies
Acknowledge the use of AI tools for property recommendations and market analysis
Agree to comply with platform rules and safety protocols
Confirm that you have received or will sign the CommercialUK NDA if accessing confidential investor information